FAQ - Frequently Asked Questions
What is syn, Lenore?
syn, Lenore, an abbrievation for Syncerely, Lenore, founded by Shano in 2024. Art telling the love story of Lenore inspired by love letters and coming of age experiences.
How can I stay up to date on all events and product launches?
Please sign up to our newsletter in order to stay up to date and receive exclusive early access to product launches and sales events, as well as more info on the products and event notifications.
Do we offer free shipping?
Yes, we provides free shipping on orders over $100.
How long does shipping take?
Our BIRTHMARK collection is in hand and ready to ship. Please allow 7-14 days for tracking information and shipping. Thank you for your patience.Express can be purchased additionally for a faster delivery.
Is this site secure?
Any personal information given to synlenore.com will be secured and protected. Your information will not be disclosed to any third parties.
What if the item I want is sold out?
Although we make every effort to keep sufficient stock of items listed on our site. If we are out of stock on an item you have ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.
Where do you ship from?
All orders are processed and shipped from Honolulu, Hawaii. Syn, Lenore or carrier cannot guarantee delivery times, but we will do our best to get your package out to you as quickly as we can. Estimated shipping times in the checkout.
Where is my order confirmation?
As soon as we ship your order you will receive an email confirmation to the email address you entered in the transaction. If for some reason, you did not receive an email, please check your spam folder or contact our service department via email at synlenore@gmail.com.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us right after you did your order. Usually orders are shipped within 24-48 hours after we received payment. Once your order has processed we will be unable to make any changes.